The art of email communication can easily be underestimated. Ideally, reading and writing feel like a pleasant face-to-face conversation. We remain friendly at all times. We keep our sentences short and simple by avoiding filler words and refraining from using unnecessary technical terms. Since we lack gestures and facial expressions, we avoid potentially misunderstandable language. Irony, sarcasm, and sometimes even a joking comment can quickly be taken the wrong way. Unlike in verbal conversation, we can change, adapt or delete what we just wrote. We use this advantage.
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